Q: The app doesn’t count my laps. What should I do?

Make sure location services are enabled for LAPP (Settings → Privacy → Location Services → Lapp → 'Always' or 'While Using the App'). Restart your iPhone, close other location apps, turn off Low Power Mode, or reinstall LAPP if needed.

Question 1

Is LAPP available for Android?

Accepted Answer

No. We tested Android extensively but sensor quality varies too much across devices for reliable lap detection. LAPP is currently iPhone-only.

Question 2

How is LAPP different from MYLAPS?

Accepted Answer

MYLAPS is a professional timing system for competitions using ProChips and fixed loops in the rink, offering extreme precision. LAPP runs on your iPhone, needs no extra hardware, and provides rich training insights like lap-by-lap breakdowns, stroke count, and season stats—ideal for training sessions.

Question 3

My premium subscription is not working or not recognized. What can I do?

Accepted Answer

Check if your subscription is active under Settings → [your name] → Subscriptions in your Apple settings. Try restarting your iPhone, logging out and back into your Apple ID, or reinstalling the app (your subscription will remain active but your training history will be lost).

Question 4

I get the message 'your purchase has been restored, but your subscription has expired.' What now?

Accepted Answer

This is an Apple verification issue. If a valid subscription is shown in Apple settings, it should resolve itself automatically. Unfortunately, LAPP cannot fix this manually.

Question 5

My payment doesn’t go through, even though it works for other apps. Why?

Accepted Answer

All payments are handled entirely by Apple. Restarting or reinstalling the app may help. If the problem continues, it is related to Apple’s payment system, not LAPP.

Question 6

The app doesn’t count my laps. What should I do?

Accepted Answer

Make sure location services are enabled for LAPP:

Go to Settings → Privacy → Location Services → Lapp → “Always” or “While Using the App”. Other tips:
Restart your iPhone completely.
Close other apps that use location (like Strava).
Turn off Low Power Mode.
Delete and reinstall LAPP (your subscription will remain active, but saved sessions will be lost).

Question 7

After an iOS update, LAPP stopped working correctly. Why?

Accepted Answer

Some older iPhones (XR and earlier) combined with recent iOS versions may not record laps reliably when the phone is locked. This is due to iOS changes and cannot be fixed with settings. A long-term solution requires further development.

Question 8

I only see time, but no laps or distance. Why?

Accepted Answer

Check if your phone was in sleep mode or Low Power Mode. Also make sure LAPP is allowed to refresh in the background. On some iPhones, LAPP does not appear in the 'Background App Refresh' list—this is a known limitation.

Question 9

Does LAPP work with Apple Watch or Garmin?

Accepted Answer

No. LAPP does not currently support smartwatches. Heart rate monitors connected via Apple HealthKit are supported, but live data on Apple Watch or Garmin is not. Wearable integration may be considered in the future, but there are no current plans.

Question 10

Can I pause a training and resume later?

Accepted Answer

Not yet. Each training starts when you press Start and ends when you press Stop. A pause function has been requested and is on the feature list, but it is not yet scheduled.

Question 11

Why doesn’t LAPP show distance?

Accepted Answer

LAPP tracks laps, lap times, strokes, and optionally heart rate. Because it does not use GPS, distance is not displayed. You can calculate distance yourself using the track length multiplied by the number of laps.

Question 12

I don’t see any results after my training. What should I check?

Accepted Answer

Make sure you pressed Start before skating and Stop afterwards. Results are only saved if the session is started and stopped properly.

The app doesn’t count my laps. What should I do?

After an iOS update, LAPP stopped working correctly. Why?

I only see time, but no laps.